NEM Insurance has been operating in Nigeria since 1948, making it one of the longest-running insurance names in the country;  over seven decades of continuous underwriting experience.

NEM Insurance began operating in Nigeria in 1948 through the agency of Edward Turner & Co. It became a Nigerian branch of NEM General Insurance Association Limited of London in 1965, and was incorporated as a fully Nigerian company in 1970 in compliance with the Companies Decree of 1968.

Yes. NEM Insurance is licensed and regulated by the National Insurance Commission (NAICOM), Nigeria's insurance regulator.

 Yes. NEM Insurance is listed on the Nigerian Exchange (NGX), having been quoted since 1989 following privatisation by the Federal Government.

NEM Insurance holds an AA+(NG) financial strength rating from GCR Ratings, reflecting strong capitalization and claims-paying capacity.

NEM works with A-rated reinsurance partners, which means large or unusually severe claims are backed beyond NEM's own balance sheet. In practice, this gives policyholders confidence that even significant losses can be settled in full.

Yes. The group includes NEM Health Limited, its health insurance (HMO) subsidiary, alongside its core general insurance business.

The current NAICOM-approved rate for private vehicles is ₦15,000 per year, with a third-party property damage limit of ₦3 million. Rates differ for commercial vehicles, buses, and motorcycles.

Yes. Motor insurance, along with other selected products, can be purchased or renewed through NEM's e-insurance portal at einsurance.nem-insurance.com/V2, without needing to visit a branch.

It's an add-on benefit under NEM's Comprehensive policy that supports the installation of a tracking device on your vehicle, improving the odds of recovery in the event of theft.

Yes. NEM's motor insurance extends to private cars, commercial vehicles, buses, taxis, and motorcycles.

You can verify any motor insurance certificate through the Nigeria Insurance Industry Database (NIID) using your vehicle's registration or chassis number, worth doing given how much counterfeit motor insurance circulates on Nigerian roads.

No, they're two separate documents. The proposal form captures details about the vehicle and the cover you're requesting, while the KYC (Know Your Customer) form verifies your identity as required under Nigerian financial regulations. Both are required to insure your car.

You should notify NEM as soon as the change occurs so your policy documents can be updated to match. Driving with a certificate that no longer matches your vehicle's actual particulars can complicate a claim later.

NEM is recognised for short turnaround times on claims, though exact timing depends on the complexity of the loss and how quickly required documents are submitted. Motor claims with complete documentation are generally processed faster than claims requiring extensive assessment.

Claims can be reported directly to claims@nem-insurance.com, stating your policy or certificate number. You can also call the NEM Support Center on +234 01-4489570 for immediate notification.

For theft or serious accidents, a police report is typically required as part of your claim documentation, alongside your completed claim form and repair cost estimate.

Once received, your claim is assessed,  which may include an inspection of the damage, before NEM moves to settlement. Submitting complete documentation upfront (repair estimates, bills, or medical expenses for emergency claims) is the biggest factor in how quickly this moves.

Yes. Contact the NEM Support Center directly on +234 01-4489570 or email claims@nem-insurance.com with your policy number for an update.

You can raise the concern directly with NEM's claims department for review. If it remains unresolved, complaints can also be escalated to NAICOM, which handles consumer dispute resolution for the industry.

Yes. The policy covers repatriation of a family member travelling with the insured, alongside repatriation of mortal remains and emergency return home following the death of a close relative.

Based on the official benefit list, NEM's Travel Insurance is built around medical, evacuation, and repatriation benefits, not trip cancellation or baggage loss. If that specific cover matters to you, it's worth confirming directly with an advisor before you travel.

It means emergency support is available around the clock while you're travelling abroad; for coordinating medical care, evacuation, or other urgent assistance covered under the policy, regardless of time zone.

Yes, delivery of medicines is one of the listed benefits under NEM's Travel Insurance policy.

NEM Travel Insurance is specifically designed to meet Schengen visa requirements. For other visa types, check the destination country's specific insurance requirements against the policy's benefits before applying.

Yes.  It's one of the specific benefits listed under NEM's Travel Insurance policy, alongside more commonly expected benefits like medical expenses and emergency evacuation.

You'll need a completed proposal form, a detailed list of all building contents, and a description of the property.

Yes. Home Protection Insurance covers household contents against fire, flood, storms, and other specified perils.

NEM's Home Protection policy is built around household contents in residential buildings, rather than the building structure itself. If you need structural cover as well, raise this with an advisor when getting your quote.

Since the policy covers household contents rather than the building itself, it's relevant to anyone with contents to protect in a residential property,  tenant or homeowner.

It covers loss or damage to goods while they're being moved from one location to another. It's especially relevant for businesses that regularly transport stock, equipment, or merchandise.

Yes. Marine insurance is built for exactly this, covering cargo and vessels against loss or damage connected to sea transport, which makes it essential for importers and exporters moving goods through Nigerian ports.

Businesses operating in exploration, production, or other upstream and downstream activities within Nigeria's energy sector typically require this specialised cover, given the scale and risk profile of oil and gas operations.

Aviation insurance is designed for aircraft operators and businesses with aviation-related risk exposure, covering the specific liabilities and losses associated with operating aircraft.

Yes. Businesses commonly combine multiple corporate policies with NEM to match their actual risk exposure. For instance, a business importing goods by sea and storing them in a warehouse would typically pair Marine insurance (covering the goods in transit) with Fire & Special Perils (covering the goods and premises once in storage). Speak with a NEM advisor to structure a combined cover that fits your specific operations rather than buying each policy in isolation.

Professionals whose work carries legal exposure to negligence, error, or omission claims, such as consultants, architects, engineers, and similar service providers, typically take out Professional Indemnity to protect against liability arising from their professional duties.

Beyond fire damage itself, this policy typically extends to specified additional perils depending on the terms agreed, commonly things like explosion or storm damage. Confirm the exact list of "special perils" included when you take out the policy, since this varies by agreement.

Yes. NEM offers HMO cover through its subsidiary, NEM Health Limited.

Yes. NEM Health Limited is a subsidiary within the NEM group, dedicated specifically to health insurance, alongside NEM Insurance Plc's general insurance business.

For specific plan eligibility, individual, family, or corporate group, reach out to the NEM Support Center directly, as HMO plan structures are typically tailored to the subscriber type.

It's most commonly purchased by employers to cover staff against accidental death, permanent or temporary total disability, and related medical expenses arising from accidents, often as part of a broader employee benefits package.

Coverage scope (work-only versus 24-hour cover) depends on the specific terms agreed at policy inception. Confirm this detail directly when arranging cover, since it materially affects what's protected.

It's NEM's digital platform for getting quotes and purchasing selected insurance products directly online, without visiting a branch. Access it via the e-insurance menu on the NEM website or directly at einsurance.nem-insurance.com/V2.

Certificates are generally issued promptly once payment is confirmed through the e-insurance portal. It's good practice to verify the certificate through the NIID once received.

Yes. The e-insurance portal allows you to obtain quotes before purchase, so you can compare coverage and pricing before committing.

Selected products are available through the e-insurance portal; for products not listed there, contact the NEM Support Center directly to arrange cover.

NAICOM is Nigeria's insurance regulator, responsible for licensing insurers, supervising solvency, and handling industry-wide consumer protection matters, including complaints that aren't resolved directly with your insurer.

NIID is a NAICOM-backed platform that lets you confirm whether a motor insurance certificate is genuine and active, using your vehicle's registration or chassis number,  a useful check given how much counterfeit motor insurance is in circulation.

Yes. Several classes are compulsory under Nigerian law, most notably motor third-party insurance for every vehicle on public roads. Other compulsory classes cover specific liabilities such as builders' and occupiers' liability, and group life for employees.

After raising the issue with NEM's Support Center or claims department, unresolved complaints can be escalated to NAICOM, which oversees consumer dispute resolution across the insurance industry.

Sustained leadership in a claims-intensive category like motor insurance reflects consistent underwriting discipline and a track record of paying claims reliably,  the two things that keep policyholders renewing year after year rather than switching insurers.